Privacy Policy

At Pallium - Karuvarakundu Palliative Care Society, we are committed to protecting your privacy and securing your personal information. This policy outlines how we collect, use, and safeguard your data.

Our Commitment to Privacy

Pallium - Karuvarakundu Palliative Care Society respects your right to privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make donations, or interact with our services. We adhere to the highest standards of data protection and comply with applicable privacy laws.

We treat your personal information with the same care and compassion we extend to our patients. Your trust is the foundation of our relationship.

Information We Collect

We collect information to provide better services to our donors, volunteers, and patients. The types of information we collect include:

Personal Information

Name, email address, phone number, mailing address, date of birth, and other identifiers you voluntarily provide.

Payment Information

When you make donations via PayU payment gateway, we collect transaction details. PayU handles sensitive payment data securely.

Communication Records

Correspondence history, donation receipts, event registrations, and volunteer applications.

How We Use Your Information

  • Process donations and issue tax-exempt receipts under Section 80G of the Income Tax Act
  • Communicate about our programs, events, and impact reports
  • Respond to inquiries and provide customer support
  • Improve our website functionality and user experience
  • Comply with legal obligations and regulatory requirements
  • Prevent fraudulent transactions and ensure payment security

PayU Payment Gateway Integration

Secure Payment Processing with PayU

We use PayU as our trusted payment gateway to process all online donations and contributions. When you make a donation through our website:

  • Your payment details are encrypted and transmitted directly to PayU's secure servers using SSL/TLS technology
  • We do not store or have access to your full credit/debit card numbers, CVV, or sensitive banking credentials
  • PayU complies with PCI DSS (Payment Card Industry Data Security Standard) requirements
  • Transaction information is used solely for donation processing, receipt generation, and financial reconciliation
  • All payment confirmations are securely logged for audit and compliance purposes

For more details on PayU's privacy practices, please refer to PayU's Privacy Policy available on their official website.

Data Security Measures

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

  • 256-bit SSL encryption for all data transmission
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information on a need-to-know basis
  • Secure storage systems with firewall protection
  • Employee training on data protection and privacy best practices

Information Sharing and Disclosure

We value your trust and do not sell, trade, or rent your personal information to third parties. Information may be shared only in the following circumstances:

  • Service Providers: With payment processors (PayU), IT service providers, and auditors who assist in our operations under strict confidentiality agreements
  • Legal Compliance: When required by law, court order, or government regulation
  • Protection of Rights: To protect the security and integrity of our organization and comply with legal obligations
  • With Your Consent: When you explicitly authorize us to share your information for specific purposes

Your Rights and Choices

  • Access your personal information we hold
  • Request correction of inaccurate data
  • Request deletion of your information (subject to legal retention requirements)
  • Opt-out of marketing communications
  • Withdraw consent for data processing where applicable
  • Lodge a complaint with data protection authorities

    • To exercise these rights, please contact our Data Protection Officer using the information provided in the "Contact Us" section.

    Cookies and Tracking Technologies

    Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. You can control cookie preferences through your browser settings. Essential cookies required for payment processing and website functionality cannot be disabled without affecting service availability.

    Retention of Information

    We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Donation records are retained in accordance with tax and accounting regulations (typically 7-10 years). You may request deletion of non-mandatory information by contacting us.

    Children's Privacy

    Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

    Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information.

    Grievance Redressal

    If you have any concerns or complaints regarding the handling of your personal information, please contact our Grievance Officer. We will address your concerns within 15 business days.

    Grievance Officer: Secretary, Pallium Karuvarakundu Palliative Care Society
    Email: palliumkvk@gmail.com
    Phone: +91 9447727125